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Insights & updates

Product news, engineering notes, and best practices for testing and graduating AI agents—from the Chronicle Labs team.

Why event replay matters for AI agents

Using real support and CRM events—replayed deterministically—for training and evaluation so agents behave correctly in production.

How we ingest Intercom webhooks, verify signatures, and forward events to a high-performance event engine.

When to use each replay mode for debugging, training, and evaluation—and how we implement them in the Events Manager.

A practical approach to increasing AI agent traffic based on replay and evaluation results.

How we handle Intercom OAuth and store connection tokens securely for multi-tenant event ingestion.

New dashboard features, Events Manager API updates, and what's next for Chronicle Labs.

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